This Privacy Policy explains how W.P.E SERVICES LIMITED handles personal information when you visit our website, contact us or make an enquiry about our collection services.
When you contact W.P.E SERVICES LIMITED, we may need information such as your name, contact details, collection address and details about what needs collecting. We use this information to respond to your enquiry, understand the requested service and manage relevant arrangements.
This website is operated by W.P.E SERVICES LIMITED.
Our business provides non-hazardous waste collection and clearance services for households, properties and local businesses.
For privacy matters, you can contact us using:
The information we collect depends on how you use the website and what you choose to provide.
This may include:
Our website contact process is designed around collection enquiries. Please do not provide information that is not relevant to your enquiry.
In particular, please avoid including unnecessary identification documents, account credentials, payment details or other unrelated personal information in messages or uploaded photographs.
If information is not needed for the enquiry or requested service, there is generally no reason to provide it.
We may receive personal information when you:
We use personal information for purposes connected with our website enquiries and services, including:
Where UK data protection law applies, we use an appropriate lawful basis for processing personal information.
| Purpose | Information | Lawful basis |
|---|---|---|
| Responding to enquiries | Name, contact details and enquiry information. | Legitimate interests and, where applicable, steps taken at your request before entering into an arrangement. |
| Managing requested services | Contact, address and collection details. | Performance of an arrangement with you or steps taken at your request. |
| Business records | Relevant communication and service information. | Legitimate interests and, where applicable, legal obligations. |
| Website operation and security | Technical information required for website operation and security. | Legitimate interests where appropriate. |
The lawful basis used depends on the particular processing activity and the circumstances in which the information is collected.
If you ask us to consider a collection, we may need the collection address to understand whether the requested service can be arranged and to communicate about the relevant collection.
An address may also be retained as part of an appropriate service record where necessary.
Our contact form may allow you to upload photographs where they are useful for describing the material, approximate quantity or access.
Photographs should be limited to information relevant to the collection enquiry.
Please avoid including unrelated individuals or unnecessary personal information in uploaded images.
We do not routinely make personal information available to unrelated organisations.
Where necessary for the operation of the website or requested services, information may be handled by appropriate service providers acting on our behalf. These may include:
Where another organisation processes information on our behalf, we expect appropriate arrangements to be in place for the handling and protection of that information.
Some website, hosting, communication or technical service providers may process information using infrastructure located outside the United Kingdom.
Where personal information is transferred outside the UK, we will consider the applicable UK data protection requirements and use an appropriate transfer mechanism or safeguard where required.
The actual location of processing can depend on the technical providers currently used by the website.
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including any appropriate business, accounting or legal requirements.
| Information | General retention approach |
|---|---|
| General website enquiries | Normally retained for up to 12 months after the enquiry has been closed, unless a longer period is reasonably required. |
| Service communications | Retained for the period reasonably needed to manage the relevant service relationship and related records. |
| Business and accounting records | Retained for the period required by applicable business, accounting or legal requirements. |
| Uploaded photographs | Normally retained only while reasonably needed to understand or manage the relevant enquiry or service, subject to applicable recordkeeping requirements. |
Retention periods may vary where information needs to be retained for a longer period because of an ongoing matter, a legal requirement or another legitimate business need.
We take reasonable technical and organisational steps to help protect personal information against unauthorised access, accidental loss or inappropriate use.
Website communications may pass through hosting, email, form and other technical systems. No internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website may use cookies and similar technologies for essential website functions and, where applicable, additional website features.
Information about cookies, their purposes and available choices is provided separately in our Cookie Policy .
Where consent is required for optional technologies, the relevant choices will be handled through the website’s available cookie controls.
Depending on the circumstances and the lawful basis involved, you may have rights under applicable UK data protection law, including:
These rights are not absolute and may depend on the reason we are processing the information and the applicable legal requirements.
The ICO states that individuals generally have one month for an organisation to respond to a valid rights request, subject to applicable rules and circumstances.
If you have a question about how we handle personal information, please contact W.P.E SERVICES LIMITED using the details below.
Email: wpewaste@hotmail.com
Telephone: +44 7492 763883
Registered office: 14 Chestnut Close, Sudbrooke, Lincoln, England, LN2 2RD
We would be pleased to hear from you first so that we can understand the concern and see whether it can be resolved directly.
You also have the right to raise a concern with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO), where you believe your personal information has not been handled appropriately.
Further information about individual data protection rights is available from the Information Commissioner’s Office .
If you would like to ask how your information is handled, or would like to make a data protection request, please contact us using our published contact details.
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